Your privacy is our priority. This document openly explains how hercules99 collects, uses, stores, and protects your personal data at all times.
Hercules99 respects the privacy of every user. This policy applies to all our services — whether accessed via the website or mobile app. By using our platform, you agree to the practices described here. We encourage you to read it thoroughly to understand your rights.
When you register and use hercules99 services, there is certain information we need to collect and process for the service to function properly. This is nothing to worry about — but it is something you should know.
This Privacy Policy document is written as clearly as possible so you truly understand what happens with your personal data. There is no convoluted legal language or hidden clauses. If anything is unclear after reading this document, the Hercules99 support team is ready to answer your questions at any time via live chat on the platform.
This policy covers all services operating under the hercules99 name, including the main website, Android app, iOS app, and all official communication channels we manage.
Hercules99 only collects data that is strictly necessary to operate the service, meet legal compliance obligations, and provide you with a better experience. We never collect data excessively or beyond the stated purposes.
In general, the data we collect falls into the following categories:
Full name, date of birth, national ID number or other official identity document required for account verification (KYC).
Active email address, phone number, and residential address used for account communication and identity verification.
Bank account details, digital wallet numbers, deposit and withdrawal history, and transaction details required for payment processing.
Betting history, games played, session duration, display preferences, and feature usage patterns on our platform.
IP address, device type, operating system version, browser type, and other technical data automatically collected when you access the platform.
Your conversation history with the customer service team, reports and complaints you have submitted, and your notification preferences.
The data we collect is used solely for legitimate and transparent purposes. Hercules99 never uses user data for purposes outside of service operations without the explicit consent of the user concerned.
Hercules99 never sells, rents, or trades users' personal data to any third party for commercial or advertising purposes.
Under normal circumstances, your personal data is not shared with anyone outside of Hercules99. However, there are specific situations where data sharing is necessary for the service to function properly:
Every third party granted access to hercules99 user data has signed a confidentiality agreement and is periodically audited to ensure compliance with our privacy standards.
Hercules99 invests significant resources in data security infrastructure. Data protection is not a formality — it is a core responsibility we uphold for every user who entrusts their data to us.
All data transmitted between your device and hercules99 servers is encrypted using 256-bit SSL — the same standard used by major banking institutions.
Data stored on our servers is encrypted at rest. Servers are protected by layered firewalls and intrusion detection systems that are active at all times.
The hercules99 cybersecurity team monitors all system activity in real time. Any anomaly, no matter how small, is acted upon immediately to prevent further impact.
Only staff who genuinely require access to specific data may view it, and all such access is logged and audited on a regular basis.
Hercules99 uses cookies and similar tracking technologies to ensure the platform functions properly and to improve the overall user experience. Below is an explanation of the types of cookies we use:
You can manage your cookie preferences through your browser settings. Please note that disabling functional cookies may affect how certain platform features work.
Hercules99 does not retain data longer than necessary. However, certain types of data are subject to minimum retention periods required by law, particularly those related to financial transactions and identity verification.
Once the retention period has ended and no other legal obligations apply, data will be permanently deleted or anonymized from our systems.
As a hercules99 user, you have a number of rights you can exercise at any time regarding your personal data. We respect these rights and are committed to responding to every request within a reasonable timeframe.
| User Rights | Description | Status |
|---|---|---|
| Right to Access | You have the right to know what personal data we hold about you. | Available |
| Right to Rectification | You have the right to request correction of any inaccurate or incomplete data. | Available |
| Right to Erasure | You may request deletion of data that is no longer needed, provided there is no legal obligation requiring its retention. | Conditional |
| Right to Portability | You have the right to receive a copy of your personal data in a machine-readable format. | Available |
| Right to Object | You have the right to object to the processing of your data for specific purposes, such as direct marketing. | Available |
| Right to Withdraw Consent | Where processing is based on your consent, you may withdraw that consent at any time. | Available |
To exercise any of the above rights, contact the hercules99 support team via live chat on the platform. We will respond within a maximum of 30 business days.
Hercules99 services are strictly intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.
If we find that an account was created or used by someone under the age of 18, the account will be immediately suspended and all related data will be deleted from our systems. If you are a parent or guardian and become aware that a minor has used this platform, please contact our support team immediately for further assistance.
The identity verification (KYC) process we apply also serves as an age verification mechanism to ensure all users meet the applicable minimum age requirement.
As our services and applicable regulations evolve, this Privacy Policy may be updated from time to time. hercules99 is committed to always notifying users of material changes before they take effect.
Notification of policy changes will be communicated via in-platform notifications, email to your registered address, or announcements on the main site page. The latest version of the policy is always available on this page, with the update date shown at the top of the document.
Continued use of hercules99 services after a policy change takes effect constitutes acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account following the procedures available on the platform.
For any questions regarding this Privacy Policy, the hercules99 support team is available 24 hours a day via live chat on the platform. You can also find related information on our FAQ page.